{"title":"Business \u0026 Economics--Industries--Hospitality, Travel \u0026 Tourism","description":null,"products":[{"product_id":"be-our-guest-revised-and-updated-edition-perfecting-the-art-of-customer-service","title":"Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service","description":"\u003cb\u003eExceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service\u003c\/b\u003e. \u003cbr\u003eDisney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.\u003ci\u003eBe Our Guest \u003c\/i\u003ehighlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.\u003cbr\u003e\u003cb\u003eWant more insight on The Walt Disney Company, its founder, and its driving creative forces? Explore these behind-the-scenes stories from Disney Editions: \u003c\/b\u003e\u003cul\u003e\n\u003cli\u003e\n\u003ci\u003eTravels with Figment: On the Road in Search of Disney Dreams\u003c\/i\u003e (By Disney Legend Marty Sklar)\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003eOne Little Spark! Mickey's Ten Commandments and The Road to Imagineering\u003c\/i\u003e (By Disney Legend Marty Sklar)\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003eMagic Journey: My Fantastical Walt Disney Imagineering Career\u003c\/i\u003e (By Kevin Rafferty)\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003eTravels with Walt Disney: A Photographic Voyage Around the World\u003c\/i\u003e (By Jeff Kurtti)\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003eEat Like Walt: The Wonderful World of Disney Food\u003c\/i\u003e (By Marcy Carriker Smothers)\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003eWalt Disney: An American Original\u003c\/i\u003e (By Bob Thomas)\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003eDisney A to Z: The Official Encyclopedia, Fifth Edition\u003c\/i\u003e (By Disney Legend Dave Smith)\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003eDisney Facts Revealed: Answers to Fans' Curious Questions\u003c\/i\u003e (By Disney Legend Dave Smith)\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003eDisney Trivia from the Vault: Secrets Revealed and Questions Answered\u003c\/i\u003e (By Disney Legend Dave Smith)\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003eMy Pride: Mastering Life's Daily Performance from Broadway's Record-Breaking Lion King\u003c\/i\u003e (By Alton Fitzgerald White)\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\u003cdiv style=\"display:none\"\u003eISBN-10: 1423145844\u003cbr\u003eISBN-13: 9781423145844\u003cbr\u003eAuthor: The Disney Institute, N\/A, N\/A\u003cbr\u003ePublisher: Disney Editions\u003cbr\u003e\n\u003c\/div\u003e","brand":"Disney Editions","offers":[{"title":"HardCover (Nov 2011)","offer_id":45657488818373,"sku":"9781423145844","price":27.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0708\/6414\/2533\/files\/9781423145844.jpg?v=1768892118"},{"product_id":"take-it-personal-how-to-succeed-by-building-relationships-and-playing-the-long-game","title":"Take It Personal: How to Succeed by Building Relationships and Playing the Long Game","description":"\u003cb\u003eIn his leadership manifesto, hospitality icon David Grutman shares the importance of building relationships to drive success, with practical tips to level up your business--and your life.\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eDavid Grutman knows everyone, and everyone--or rather, anyone who's anyone--knows him. From a humble start as a 21-year-old bartender at a restaurant in the Aventura Mall to today, partnering with the owner of that same restaurant almost two decades later on a globally recognized nightlife brand, LIV, Grutman is credited with single-handedly transforming the global nightlife and hospitality scene. His collective business properties across Miami, Dallas, and Las Vegas include a Japanese-inspired steakhouse in partnership with Bad Bunny, Gekkō, Komodo, and some of the highest-grossing-per-square-foot restaurants in the country. Groot Hospitality is a household name and David prides himself on not only creating incredible venues, but once in a lifetime experiences that people are willing to travel from all over the world to enjoy. \u003cp\u003e\u003c\/p\u003eDavid has taken hospitality to a whole new level, and now, he is breaking down exactly how he got to where he is today. The key to his success has not changed from his first opening to his most recent multimillion-dollar venture: It's his relationships. In Take It Personal, David shares his core values and guiding principles on building relationships, and businesses, that last, including: \u003cp\u003e\u003c\/p\u003e- Create an ecosystem. \u003cbr\u003e- The details are everything in every business. \u003cbr\u003e- Play the long game. \u003cbr\u003e- Connecting people is real wealth. \u003cp\u003e\u003c\/p\u003eEntertaining, practical, and chock-full of behind-the-scenes stories from David's career, Take It Personal is the perfect guide to accelerating your career and unlocking your full \u003cbr\u003epotential.\u003cdiv style=\"display:none\"\u003eISBN-10: 1638933499\u003cbr\u003eISBN-13: 9781638933496\u003cbr\u003eAuthor: Grutman, David, N\/A, N\/A\u003cbr\u003ePublisher: Zando\u003cbr\u003e\n\u003c\/div\u003e","brand":"Zando","offers":[{"title":"HardCover (Apr 2026)","offer_id":45659139440837,"sku":"9781638933496","price":26.6,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0708\/6414\/2533\/files\/9781638933496.jpg?v=1768906234"},{"product_id":"profitable-properties-airbnb-insider-secrets-to-find-optimize-price-book-direct-any-short-term-rental-investment-for-year-round-occupancy","title":"Profitable Properties: Airbnb Insider Secrets to Find, Optimize, Price, \u0026 Book Direct any Short-Term Rental Investment for Year-Round Occupancy","description":"\u003cp\u003eOnly 5,000 copies sold. Most hosts haven't read it-\u003cem\u003ethat's your edge\u003c\/em\u003e. From Airbnb's top low-key expert since 2013.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eYou don't need 100 properties to succeed with short-term rentals. \u003c\/strong\u003eYou need \u003cem\u003eProfitable Properties\u003c\/em\u003e (ProPro).\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWritten by a former Airbnb employee, Superhost, and author of the best-selling \u003cem\u003eOptimize YOUR Bnb\u003c\/em\u003e (50,000+ copies sold), \u003cem\u003eProPro\u003c\/em\u003e shows you how to do more with less-maximizing ROI from every real estate investment just like the author.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWith over 3,000 nights as an Airbnb guest and a proven track record helping thousands of hosts in 87+ countries, Daniel Rusteen has packaged the exact strategies he sells on his website for $1,000+ -now in one comprehensive, easy-to-read guide.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e️ \u003cem\u003eWant a short video intro? Search \"ProPro STR Book\" on YouTube.\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhy ProPro?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eOther books give you the basics. \u003cem\u003eProPro\u003c\/em\u003e gives you the edge to outearn your competition with practical, advanced strategies tailored for today's market.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eYou'll learn how to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e2-3x revenue with the author's 2-step pricing strategy (he used it to 4x revenue on The Belmonte Penthouse)\u003c\/li\u003e\n\u003cli\u003eManage your properties remotely in 1 hour\/week\u003c\/li\u003e\n\u003cli\u003eOptimize the big 3 to increase your search rank and conversion\u003c\/li\u003e\n\u003cli\u003eIdentify profitable markets and earn up to 33% ROI\u003c\/li\u003e\n\u003cli\u003eKnow when and how to upgrade your home to compete better in your market\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eBook Structure (Read What You Need, When You Need It): \u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003ePart 1: Intro for New Hosts\u003c\/p\u003e\u003cp\u003ePart 2: STR Market Analysis\u003c\/p\u003e\u003cp\u003ePart 3: Build \u0026amp; Optimize Your Listing\u003c\/p\u003e\u003cp\u003ePart 4: Elevate Hospitality Through Automation\u003c\/p\u003e\u003cp\u003ePart 5: Pricing\u003c\/p\u003e\u003cp\u003ePart 6: Direct Bookings (Simplified)\u003c\/p\u003e\u003cp\u003ePart 7: FAQs\u003c\/p\u003e\u003cp\u003ePart 8: How to Rank #1 on Airbnb (Top 13 Factors)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eInside Secrets You Won't Find Elsewhere: \u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eSection 3.10: How I removed 12 negative reviews\u003c\/li\u003e\n\u003cli\u003eSection 3.4: How guests \u003cem\u003eactually\u003c\/em\u003e search-and how to show up every time on top\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAlready read \u003cem\u003eOptimize YOUR Bnb\u003c\/em\u003e? Here's the difference: \u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eThe first book focuses on intermediate\/advanced Airbnb strategies.\u003c\/p\u003e\u003cp\u003e\u003cem\u003eProPro\u003c\/em\u003e is broader-covering additional topics like investing, pricing, and direct bookings. Think of it as the next evolution.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThe short-term rental space is crowded, full of influencers and \"experts\" with subpar listings. Cut through the noise. \u003cem\u003eProPro\u003c\/em\u003e delivers real, tested advice that works-from someone who's lived and breathed this world for over a decade.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eBuy now and tip the scale of financial freedom in your favor.\u003c\/strong\u003e\u003c\/p\u003e\u003cdiv style=\"display:none\"\u003eISBN-10: 0999715577\u003cbr\u003eISBN-13: 9780999715574\u003cbr\u003eAuthor: Rusteen, Daniel Vroman, N\/A, N\/A\u003cbr\u003ePublisher: Optimizemybnb.com LLC\u003cbr\u003e\n\u003c\/div\u003e","brand":"Optimizemybnb.com LLC","offers":[{"title":"Paperback (Apr 2023)","offer_id":45659666088133,"sku":"9780999715574","price":30.39,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0708\/6414\/2533\/files\/9780999715574.jpg?v=1768913278"},{"product_id":"rv-oopsies-101-dumb-things-that-rvers-do","title":"RV Oopsies: 101 Dumb Things That RV'ers Do!","description":"\u003cp\u003eEvery year thousands of RVers hit the road for fun and adventure, but RVing has built in misadventures-backing into a tree, bending a jack stand, and more-spoiling an otherwise perfect outing. \u003c\/p\u003e\u003cp\u003e For the past ten years, the author has asked RVers the same question: \"What's the dumbest thing you've done while RVing?\" Each year, he has given an award for the dumbest mishap.\u003c\/p\u003e\u003cp\u003e In this funny and helpful handbook, 101 of these mishaps come together so the reader can learn from other people's mistakes, saving them unnecessary grief and cash. \u003c\/p\u003e\u003cp\u003e- Always use a spotter when entering or departing a campsite. - Do a walk-around inspection before moving your rig. - Never flush out your blackwater tank after dressing for church.\u003c\/p\u003e\u003cp\u003ePractical and comical, this a great read for all RVers, both veterans and novices. \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eKops-Fetherling International Book Award for Sports \u0026amp; Leisure\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cdiv style=\"display:none\"\u003eISBN-10: 1942891725\u003cbr\u003eISBN-13: 9781942891727\u003cbr\u003eAuthor: MacDonald, Larry, N\/A, N\/A\u003cbr\u003ePublisher: Msi Press\u003cbr\u003e\n\u003c\/div\u003e","brand":"Msi Press","offers":[{"title":"Paperback (Jun 2019)","offer_id":45659731394757,"sku":"9781942891727","price":24.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0708\/6414\/2533\/files\/9781942891727.jpg?v=1768913505"},{"product_id":"setting-the-table","title":"Setting the Table","description":"\u003cp\u003e\u003cstrong\u003eThe bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake Shack\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eSeventy-five percent of all new restaurant ventures fail, and of those that do stick around, only a few become icons. Danny Meyer started Union Square Cafe when he was 27, with a good idea and hopeful investors. He is now the co-owner of a restaurant empire. How did he do it? How did he beat the odds in one of the toughest trades around? In this landmark book, Danny shares the lessons he learned developing the dynamic philosophy he calls Enlightened Hospitality. The tenets of that philosophy, which emphasize strong in-house relationships as well as customer satisfaction, are applicable to anyone who works in any business. Whether you are a manager, an executive, or a waiter, Danny's story and philosophy will help you become more effective and productive, while deepening your understanding and appreciation of a job well done. \u003c\/p\u003e\u003cp\u003e\u003cem\u003eSetting the Table\u003c\/em\u003e is landmark a motivational work from one of our era's most gifted and insightful business leaders.\u003c\/p\u003e\u003cdiv style=\"display:none\"\u003eISBN-10: 0060742763\u003cbr\u003eISBN-13: 9780060742768\u003cbr\u003eAuthor: Meyer, Danny, N\/A, N\/A\u003cbr\u003ePublisher: Ecco Press\u003cbr\u003e\n\u003c\/div\u003e","brand":"Ecco Press","offers":[{"title":"Paperback (Jan 2008)","offer_id":45659991310533,"sku":"9780060742768","price":19.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0708\/6414\/2533\/files\/9780060742768.jpg?v=1768916548"},{"product_id":"the-new-gold-standard-5-leadership-principles-for-creating-a-legendary-customer-experience-courtesy-of-the-ritz-carlton-hotel-company","title":"The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company","description":"\u003cp\u003e\u003cb\u003eDiscover the secrets of world-class leadership!\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eWhen it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eThe New Gold Standard\u003c\/i\u003e takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eUnderstanding the ever-evolving needs of customers\u003c\/li\u003e\n\u003cli\u003eEmpowering employees by treating them with the utmost respect\u003c\/li\u003e\n\u003cli\u003eAnticipating customers' unexpressed needs and concerns\u003c\/li\u003e\n\u003cli\u003eDeveloping and conducting an unsurpassed training regimen\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eSharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eThe New Gold Standard\u003c\/i\u003e weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.\u003c\/p\u003e\u003cdiv style=\"display:none\"\u003eISBN-10: 0071548335\u003cbr\u003eISBN-13: 9780071548335\u003cbr\u003eAuthor: Michelli, Joseph A.\u003cbr\u003ePublisher: McGraw-Hill Companies\u003cbr\u003e\n\u003c\/div\u003e","brand":"McGraw-Hill Companies","offers":[{"title":"HardCover (Jul 2008)","offer_id":45937567006917,"sku":"9780071548335","price":33.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0708\/6414\/2533\/files\/9780071548335_9246d42d-21e5-464e-9f01-6c6767c84bb5.jpg?v=1772881104"},{"product_id":"fast-food-nation-the-dark-side-of-the-all-american-meal","title":"Fast Food Nation: The Dark Side of the All-American Meal","description":"\u003cb\u003e A\u003ci\u003e NEW YORK TIMES\u003c\/i\u003e BESTSELLER\u003cbr\u003e\u003cbr\u003eThe jaw-dropping food industry exposé on how America's fast food industry has shaped the landscape of America.\u003cbr\u003e\u003cbr\u003e\u003c\/b\u003eThis fascinating study of corporate power reveals how the fast food industry has altered the landscape of America, widened the gap between rich and poor, fueled an epidemic of obesity, and transformed food production throughout the world. Eric Schlosser inspires readers to look beneath the surface of our food system, consider its impact on society and, most of all, think for themselves. This book has changed the way millions of people think about what they eat and helped to launch today's food movement.\u003cp\u003eSchlosser's groundbreaking investigation uncovers the hidden costs of the All-American meal: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eThe American Diet Transformed: \u003c\/b\u003e From the origins of the drive-thru to the reasons why the fries taste so good, see how our eating habits have been reshaped in a few short decades.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eThe Meatpacking Industry: \u003c\/b\u003e A journey into the meatpacking plants of the High Plains, revealing the shocking safety issues and difficult labor practices behind the ground beef in a typical burger.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eThe Obesity Epidemic: \u003c\/b\u003e An unflinching look at how the industry has fueled a public health crisis by widening the gap between rich and poor and marketing to children.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eFood Safety Under a Microscope: \u003c\/b\u003e Discover the hidden science of food flavorings and the risks of foodborne pathogens like \u003ci\u003eE. coli\u003c\/i\u003e that lurk beneath the surface of our food system.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cdiv style=\"display:none\"\u003eISBN-10: 0547750331\u003cbr\u003eISBN-13: 9780547750330\u003cbr\u003eAuthor: Schlosser, Eric\u003cbr\u003ePublisher: Mariner Books Classics\u003cbr\u003e\n\u003c\/div\u003e","brand":"Mariner Books Classics","offers":[{"title":"Paperback (Mar 2012)","offer_id":46079864602821,"sku":"9780547750330","price":19.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0708\/6414\/2533\/files\/9780547750330.jpg?v=1776032291"},{"product_id":"i-regret-almost-everything-a-memoir","title":"I Regret Almost Everything: A Memoir","description":"\u003cb\u003e\u003ci\u003eNew York Times \u003c\/i\u003eBestseller\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003e\u003cb\u003eThe entertaining, irreverent, and surprisingly moving memoir by the visionary restaurateur behind such iconic New York institutions\u003c\/b\u003e\u003cb\u003e as Balthazar and Pastis.\u003c\/b\u003e\u003cb\u003e \u003c\/b\u003e \u003cb\u003e \u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eA memoir by the legendary proprietor of Balthazar, Pastis, Minetta Tavern, and Morandi, taking us from his gritty London childhood in the fifties to his serendipitous arrival in New York, where he founded the era-defining establishments the Odeon, Cafe Luxembourg, and Nell's. Eloquent and opinionated, Keith McNally writes about the angst of being a child actor, his lack of insights from traveling overland to Kathmandu at nineteen, the instability of his two marriages and family relationships, his devastating stroke, and his Instagram notoriety.\u003cdiv style=\"display:none\"\u003eISBN-10: 1668017644\u003cbr\u003eISBN-13: 9781668017647\u003cbr\u003eAuthor: McNally, Keith\u003cbr\u003ePublisher: Gallery Books\u003cbr\u003e\n\u003c\/div\u003e","brand":"Gallery Books","offers":[{"title":"Hardcover (May 2025)","offer_id":46079983812805,"sku":"9781668017647","price":29.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0708\/6414\/2533\/files\/9781668017647.jpg?v=1776033410"},{"product_id":"service-ready-a-story-of-love-restaurants-and-the-power-of-hospitality","title":"Service Ready: A Story of Love, Restaurants, and the Power of Hospitality","description":"\u003cb\u003eMolly Irani, the visionary cofounder of the James Beard Award-winning restaurant Chai Pani, shares her passion for hospitality and story of building a thriving business that puts people first.\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eGrowing up with parents who owned a restaurant, Molly understood the power of service but also had a keen understanding of the industry's challenges. When her husband Meherwan wanted to open a restaurant that would serve the Indian street food of his childhood, Molly thought he was nuts. And yet, the couple turned this unlikely dream into a vibrant reality. Chai Pani would eventually win the James Beard Award for Most Outstanding Restaurant in America, and be named one of 50 Favorite Restaurants in America by \u003ci\u003eThe New York Times, \u003c\/i\u003eand one of \u003ci\u003eSouthern Living\u003c\/i\u003e's 20 Friendliest Places in the South\u003ci\u003e.\u003c\/i\u003e \u003cp\u003e\u003c\/p\u003eIn \u003ci\u003eService Ready, \u003c\/i\u003eMolly takes readers on their inspiring journey to the heights of culinary and professional success. While she and her husband learned their way into running a restaurant, Molly created a groundbreaking work culture with industry-leading retention rates. They have fostered a loyal team and legions of fans, and have since launched multiple Chai Pani locations, the fast-growing spin-off, Botiwalla, and the popular spice business, Spicewalla. \u003cp\u003e\u003c\/p\u003eMolly shares the ten core principles that have shaped their path, offering essential lessons for any industry. She opens up about the challenges and rewards of being business partners with your life partner and shares how she and Meherwan learned to merge their strengths in order to thrive. Her story celebrates the power of female leadership in a traditionally male-dominated field and is a testament to the essential impact these strengths bring to businesses. As she reflects on navigating a recession, a global pandemic, and the devastating floods in Asheville, she explores resilience, innovation, and how to create a strong culture in any workplace.\u003cdiv style=\"display:none\"\u003eISBN-10: 1668052997\u003cbr\u003eISBN-13: 9781668052990\u003cbr\u003eAuthor: Irani, Molly\u003cbr\u003ePublisher: Scribner Book Company\u003cbr\u003e\n\u003c\/div\u003e","brand":"Scribner Book Company","offers":[{"title":"Hardcover (Mar 2026)","offer_id":46080876216517,"sku":"9781668052990","price":29.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0708\/6414\/2533\/files\/9781668052990.jpg?v=1776041368"},{"product_id":"unreasonable-hospitality-the-field-guide","title":"Unreasonable Hospitality: The Field Guide","description":"\u003cb\u003eFrom the \u003ci\u003eNew York Times\u003c\/i\u003e bestselling author, former co-owner of the #1 restaurant in the world, and co-producer of the Emmy Award-winning series \u003ci\u003eThe Bear \u003c\/i\u003ecomes the much-awaited interactive guide to putting the principles of Unreasonable Hospitality into action in your organization.\u003cbr\u003e\u003c\/b\u003e\u003cbr\u003eWith over one million copies sold to date, Will Guidara's book \u003ci\u003eUnreasonable Hospitality\u003c\/i\u003e issued a compelling invitation: \"No matter what business you're in, you can make the choice to be in the hospitality industry.\" His lessons about service and leadership celebrated the one principle that never goes out of season: the human desire to be taken care of. \u003cp\u003e\u003c\/p\u003eIf Unreasonable Hospitality is the \u003ci\u003ewhy\u003c\/i\u003e, then \u003ci\u003eThe Field Guide\u003c\/i\u003e is the \u003ci\u003ehow\u003c\/i\u003e--a step-by-step roadmap to applying those lessons, including: \u003cp\u003e\u003c\/p\u003e- Building and leading your team with consistency, integrity--and yes, hospitality\u003cbr\u003e- Developing a culture of hospitality with five essential components--excellence, communication, collaboration, feedback, and repair--and the systems that will keep those values front and center\u003cbr\u003e- Creating bespoke gestures with the power to transform ordinary transactions into extraordinary experiences--as well as how to create a ready-made toolkit of easily implemented ones that \u003ci\u003efeel\u003c\/i\u003e bespoke \u003cp\u003e\u003c\/p\u003eFeaturing deeply personal stories, his own as well as those of readers he's encountered, the book is packed with practical exercises that are as relevant to the CEO of a Fortune 500 as they are to the ambitious intern at the front desk. Each can be done on your own, with your team, or company-wide at the annual retreat. \u003cp\u003e\u003c\/p\u003eBeautifully designed and illustrated in full color, this delightful, participatory guide--meant to be marked up and discussed--will have you feeling like a kid about to crack open a new coloring book. You'll walk away inspired, with a power pack of specific, immediately actionable ideas to help you elevate the magic in what you do--for yourself, the people you work with, and the people you serve.\u003cdiv style=\"display:none\"\u003eISBN-13: 9798217045235\u003cbr\u003eAuthor: Guidara, Will\u003cbr\u003ePublisher: Optimism Press\u003cbr\u003e\n\u003c\/div\u003e","brand":"Optimism Press","offers":[{"title":"Paperback (Apr 2026)","offer_id":46080930087109,"sku":"9798217045235","price":29.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0708\/6414\/2533\/files\/9798217045235.jpg?v=1776041751"},{"product_id":"the-heart-of-hospitality-great-hotel-and-restaurant-leaders-share-their-secrets","title":"The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets","description":"Success in today's rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, \u003ci\u003eThe Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets\u003c\/i\u003e by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company's president and COO Herve Humler. \u003cp\u003e\u003c\/p\u003eThis up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today's top hoteliers, restaurateurs, and masters of hospitality management including: \u003cp\u003e\u003c\/p\u003eFour Seasons Chairman Isadore Sharp: How to build an unsinkable company culture\u003cbr\u003eUnion Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more\u003cbr\u003eTom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant\u003cbr\u003eVirgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach\u003cbr\u003eRitz-Carlton President and COO Herve Humler: How to engage today's new breed of luxury travelers \u003cbr\u003eDouble-five-star chef and hotelier Patrick O'Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections\u003cbr\u003eDesigner David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today's travelers\u003cbr\u003eRestaurateur Traci Des Jardins on building a \"narcissism-free\" hospitality culture\u003cbr\u003eLegendary chef Eric Ripert's principles of creating a great guest experiences, simultaneously within a single dining room. \u003cp\u003e\u003c\/p\u003e\u003ci\u003eThe Heart of Hospitality\u003c\/i\u003e is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, \u003ci\u003eThe Heart of Hospitality\u003c\/i\u003e is an essential hospitality industry resource. \u003cp\u003e\u003c\/p\u003eAs Ritz-Carlton President and COO Herve Humler says in his foreword to the book, \"If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you'll find the secrets here.\"\u003cbr\u003e\u003cdiv style=\"display:none\"\u003eISBN-10: 1590794893\u003cbr\u003eISBN-13: 9781590794890\u003cbr\u003eAuthor: Solomon, Micah, Humler, Herve\u003cbr\u003ePublisher: Select Books (NY)\u003cbr\u003e\n\u003c\/div\u003e","brand":"Select Books (NY)","offers":[{"title":"Paperback (Apr 2019)","offer_id":46081302888645,"sku":"9781590794890","price":17.05,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0708\/6414\/2533\/files\/9781590794890.jpg?v=1776044839"},{"product_id":"excellence-wins-a-no-nonsense-guide-to-becoming-the-best-in-a-world-of-compromise","title":"Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise","description":"\u003cp\u003e\u003cstrong\u003eIn his characteristic no-nonsense approach, \u003cstrong\u003eHorst \u003c\/strong\u003eSchulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eIn \u003cem\u003eExcellence Wins\u003c\/em\u003e, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise and half measures.\u003c\/p\u003e\u003cp\u003eFor over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In \u003cem\u003eExcellence Wins\u003c\/em\u003e, Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization.\u003c\/p\u003e\u003cp\u003eWith his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eWhy leading well is an acquired skill\u003c\/li\u003e\n\u003cli\u003eServing your customers\u003c\/li\u003e\n\u003cli\u003eEngaging your employees\u003c\/li\u003e\n\u003cli\u003eCreating a culture of customer service\u003c\/li\u003e\n\u003cli\u003eWhy vision statements make a difference\u003c\/li\u003e\n\u003cli\u003eWhat it really means to practice servant leadership\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eSchulze's principles are designed to be versatile and practical no matter where you are in your career. He'll remind you that you don't need a powerful title or dozens of direct reports to benefit from the advice he shares in \u003cem\u003eExcellence Wins--\u003c\/em\u003eyou have everything you need to apply it to your life and career right now.\u003c\/p\u003e\u003cp\u003eLet Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when \u003cem\u003eExcellence Wins\u003c\/em\u003e.\u003c\/p\u003e\u003cdiv style=\"display:none\"\u003eISBN-10: 0310352096\u003cbr\u003eISBN-13: 9780310352099\u003cbr\u003eAuthor: Schulze, Horst, Merrill, Dean\u003cbr\u003ePublisher: Zondervan\u003cbr\u003e\n\u003c\/div\u003e","brand":"Zondervan","offers":[{"title":"Hardcover (Mar 2019)","offer_id":46081330315461,"sku":"9780310352099","price":29.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0708\/6414\/2533\/files\/9780310352099.jpg?v=1776045018"},{"product_id":"unreasonable-hospitality-the-remarkable-power-of-giving-people-more-than-they-expect","title":"Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect","description":"\u003cb\u003eThe must-read \u003ci\u003eNew York Times\u003c\/i\u003e bestseller that's redefining hospitality and inspiring readers in every industry. \u003c\/b\u003e\u003cp\u003e\u003c\/p\u003e- Featured in FX's \u003ci\u003eThe Bear\u003c\/i\u003e and Showtime's \u003ci\u003eBillions\u003cbr\u003e\u003c\/i\u003e- \u003cb\u003eJP Morgan NextList Pick\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eWill Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. \u003cp\u003e\u003c\/p\u003e How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room--and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more--not less; and the magic that can happen when a busser starts thinking like an owner. \u003cp\u003e\u003c\/p\u003e Today, every business can choose to be a hospitality business--and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry's most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do--for ourselves, the people we work with, and the people we serve.\u003cdiv style=\"display:none\"\u003eISBN-10: 0593418573\u003cbr\u003eISBN-13: 9780593418574\u003cbr\u003eAuthor: Guidara, Will\u003cbr\u003ePublisher: Optimism Press\u003cbr\u003e\n\u003c\/div\u003e","brand":"Optimism Press","offers":[{"title":"Hardcover (Oct 2022)","offer_id":46081583710405,"sku":"9780593418574","price":29.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0708\/6414\/2533\/files\/9780593418574.jpg?v=1776047404"},{"product_id":"conscious-hospitality","title":"Conscious Hospitality","description":"\u003cp\u003e\u003cstrong\u003eHospitality is more than service- it is a love language, a way of being that places humanity at the center. \u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eIn this groundbreaking book, David Arraya draws on more than two decades leading some of the world's most iconic luxury hotels to uncover a profound truth: the principles that make hospitality extraordinary-presence, authenticity, intention, and empathy-are the very same principles that make leaders extraordinary. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThrough deeply personal stories from a global career spanning Hawaii to Hong Kong, and timeless lessons shaped by resilience, vulnerability, and conscious leadership, David shows how these principles can transform not only organizations, but families, communities, and individuals. At its heart, hospitality is the art of making others feel seen, valued, and cared for. It transcends hotels and restaurants-it is a universal human language. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis is not just a book for hoteliers. \u003cem\u003eConscious Hospitality \u003c\/em\u003eis a guide for anyone who wants to lead with authenticity, build cultures of trust, and bring more purpose into their work and life. With practical lessons, timeless wisdom, and human stories, David illuminates a new model of leadership-one that begins with consciousness and ends with connection. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\"Conscious Hospitality \u003cem\u003eis an invitation to grow wiser, not just more successful. David Arraya blends the craft of hospitality with the inner work of leadership, offering a thoughtful guide for leaders ready to integrate experience, purpose, and presence. This is leadership through the lens of a modern elder\u003c\/em\u003e����\u003cem\u003edeeply human, grounded, and meaningful.\" \u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e-Chip Conley - founder, Modern Elder Academy; bestselling author, \u003cem\u003eWisdom at Work \u003c\/em\u003e\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003e\"Throughout my career, I've learned that the greatest teams are built on trust, discipline, and shared purpose. What David Arraya shares in \u003c\/em\u003eConscious Hospi- tality \u003cem\u003egoes far beyond the hospitality industry-it's a philosophy of leadership that speaks to the human side of excellence. His words remind us that true greatness is not just measured in results, but in how we show up for, and with, others. This book is a powerful guide for anyone who wants to lead with heart, clarity, and impact.\" \u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e-Raphaël Varane - World Cup champion and former professional footballer \u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003e\"\u003c\/em\u003eConscious Hospitality \u003cem\u003eis a reckoning. A quiet one. David Arraya reminds us that hospitality is not built with checklists, but with attention. That leadership is not performance, but presence. This book speaks to those who understand that the most powerful thing we bring into a room is ourselves, and that the rarest luxury left is being fully here.\" \u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e-Bashar Wali - founder and chief executive, This Assembly \u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\"\u003cem\u003eAt Six Senses, we believed that hospitality is a pathway to human connection wellbeing, and transformation. In \u003c\/em\u003eConscious Hospitality\u003cem\u003e, David brings this truth to life with wisdom, humility, and heart. His framework is not just a leadership model-it's a blueprint for living and leading with intention. This book will inspire anyone who believes in the power of elevated, human-centered service.\" \u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e-Neil Jacobs - founder, Wild Origins; former CEO, Six Senses \u003c\/strong\u003e\u003c\/p\u003e\u003cdiv style=\"display:none\"\u003eISBN-10: 196950823X\u003cbr\u003eISBN-13: 9781969508233\u003cbr\u003eAuthor: Arraya, David\u003cbr\u003ePublisher: Maison Vero\u003cbr\u003e\n\u003c\/div\u003e","brand":"Maison Vero","offers":[{"title":"Hardcover (Feb 2026)","offer_id":46099819888837,"sku":"9781969508233","price":29.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0708\/6414\/2533\/files\/9781969508233.jpg?v=1776645607"}],"url":"https:\/\/www.inveni.store\/collections\/business-economics-industries-hospitality-travel-tourism.oembed","provider":"Inveni","version":"1.0","type":"link"}