{"product_id":"the-customer-service-survival-kit-what-to-say-to-defuse-even-the-worst-customer-situations","title":"The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations","description":"\u003cp\u003e\u003cstrong\u003eIssues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eBy providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication.\u003c\/p\u003e\u003cp\u003eIn \u003cem\u003eThe?Customer Service Survival Kit\u003c\/em\u003e, you'll find tangible tips and tricks to help you discover: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ehow to lean into criticism, \u003c\/li\u003e\n\u003cli\u003ehow to avoid trigger phrases that can make bad situations worse, \u003c\/li\u003e\n\u003cli\u003ethe secret to helping people feel heard, \u003c\/li\u003e\n\u003cli\u003ehow to safely deliver bad news, \u003c\/li\u003e\n\u003cli\u003eand how to become immune to intimidation--among many other skills.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cem\u003eThe Customer Service Survival Kit\u003c\/em\u003e recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.\u003c\/p\u003e\u003cdiv style=\"display:none\"\u003eISBN-10: 0814431836\u003cbr\u003eISBN-13: 9780814431832\u003cbr\u003eAuthor: Gallagher, Richard\u003cbr\u003ePublisher: Amacom\u003cbr\u003e\n\u003c\/div\u003e","brand":"Amacom","offers":[{"title":"Paperback (Mar 2013)","offer_id":46081367408837,"sku":"9780814431832","price":18.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0708\/6414\/2533\/files\/9780814431832.jpg?v=1776045233","url":"https:\/\/www.inveni.store\/products\/the-customer-service-survival-kit-what-to-say-to-defuse-even-the-worst-customer-situations","provider":"Inveni","version":"1.0","type":"link"}